Privacy Policy
Effective Date: July 26, 2024
Welcome to The Fates’ Loom Ltd. (“We,” “Our,” “Us”), a company registered in England and Wales with company number 15471014 and its registered office at 7 Bell Yard, London, England, WC2A 2JR. We are committed to protecting your (“You” or “Your”) personal information and respecting Your privacy. This Privacy Policy explains how We collect, use, disclose, and protect Your information when when You visit or make a purchase from Our website thefatesloom.com (the “Site”).
Section 1 – Information We Collect
We collect the following types of information to provide and improve Our custom rug services:
- Personal Information: When You use Our customization form or order form, We collect:
- Name: To address You correctly and for order fulfillment.
- Date of Birth: To incorporate personalized elements into Your rug design.
- Email Address: To communicate with You regarding Your order and customization details.
- Rug Style and Design Preferences: To tailor the rug to Your specifications.
- Technical Details: Such as rug size, material, and other specifics necessary for crafting Your custom rug.
- Payment Information: When You make a purchase, We use Stripe for payment processing. Stripe collects and processes Your payment details securely. We do not store or have access to Your credit card information.
- Shipping Information: To deliver Your rug, We collect:
- Shipping Address: To ensure accurate delivery of Your order.
Section 2 – How We Use Your Information
We use the information We collect for the following purposes:
- Customization and Order Processing: To create and fulfill Your custom rug order based on Your preferences and specifications.
- Order Fulfillment: To process and deliver Your order.
- Customer Support: To assist with any inquiries or issues related to Your order or customization.
- Communication: To send You updates about Your order status and any relevant information about Our products or services.
Section 3 – Data Security
We implement robust security measures to protect Your personal information from unauthorized access, alteration, or disclosure. This includes:
- Encryption: We use encryption protocols to protect sensitive data transmitted to and from the Site.
- Access Controls: Access to Your information is limited to authorized personnel who need it to perform their job functions.
Section 4 – Data Retention
We retain Your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable law. This includes:
- Order Records: Retained for a period of time required to complete Your order and handle any related customer service issues.
- Customization Details: Retained for a period to facilitate future communications or inquiries related to Your rug design.
Section 5 – Third-Party Services
We may use third-party services to assist with various aspects of Our operations:
- Payment Processing: We use Stripe for payment transactions. Stripe’s privacy practices are governed by their own privacy policy.
- Shipping: We use shipping carriers to deliver Your order. These carriers have their own privacy policies which govern the handling of Your shipping information.
Section 6 – Cookies and Tracking Technologies
Our Site does not use cookies or tracking technologies to collect information. We do not track Your online behavior across different websites.
Section 7 – Your Rights
You have the following rights regarding Your personal information:
- Access: You can request access to the personal information We hold about You.
- Correction: You can request correction of any inaccurate or incomplete information.
- Deletion: You can request the deletion of Your personal information, subject to legal or contractual obligations.
- Objection: You can object to the processing of Your personal information in certain circumstances.
To exercise these rights, please contact Us at contact@thefatesloom.com.
Section 8 – Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in Our practices or for other operational, legal, or regulatory reasons. We will post any updates on this page with an updated effective date.
Section 9 – Contact Us
If You have any questions or concerns about this Privacy Policy or how We handle Your information, please contact Us at:
The Fates’ Loom Ltd.
Email: contact@thefatesloom.com